Previous roles in Hampshire County Council

Consultancy work for Highways & Transportation Branch

Business Transformation Review of the Highways & Transportation Branch, starting with highway maintenance and public interface issues
Developing comprehensive Service Standards for publication and use by the Hantsdirect Call Centre.
Development of a business case for the establishment of a new Customer Services Team in the Highways and Transportation Branch.
Analysis of public contact data to establish benchmarks for improvements under NI 14 (Avoidable Contact).

Interviews with Street Lighting team resulting in recommendations for changes to working practices in order to improve efficiencies and customer service.

Highways Development Control, bringing in £7-£8 million p.a. in contributions
Capital Programme Management, coordinating 40-50 schemes totalling £15-£20 million p.a.
Highways Asset Management, coordinating allocations of £50 million p.a. and condition information on 8,500 km of roads.
Managing Land Charge Searches, Extent of the Highway and Highway Referencing teams.
Departmental lead on customer surveys and public workshops for highways & transport services.

Contract management of Highways Team Maintenance contractor, £32 million p.a.
Highways Asset Management, including maintenance allocations
Highway IT systems management
Streetworks Coordination
Winter Maintenance
District Agency management
Major reorganisation resulting in taking back maintenance agencies from districts with associated TUPE & property issues.

Directing the team dealing with day to day management & maintenance of roads in West Hampshire (New Forest & Test Valley)
Key interface with County & District members, parishes and the public
Dealing with sensitive New Forest issues (including the 2001 Foot & Mouth outbreak)
Directing the team dealing with day to day management & maintenance of roads in West Hampshire (New Forest & Test Valley)
Key interface with County & District members, parishes and the public
Dealing with sensitive New Forest issues (including the 2001 Foot & Mouth outbreak)