What I can offer
- Wide experience in local authority management.
- Extensive knowledge of the business of delivering
highway & transport maintenance and improvement services
- Extensive knowledge of the underlying supporting
services such as financial management, performance
monitoring, IT systems and staff training needs.
- A full understanding of the importance of customer
service, both to elected members and the public and the
management of a good customer interface.
- Appreciation of the need to provide value for money
and continuing improvement in service delivery.
What I can do for you:
- Support your own staff in reviewing existing
processes and functions.
- Consult with members and other key stakeholders to
assess their concerns and requirements with regard to
the services that you manage.
- Help you to implement the changes that will result
in service improvements, better customer satisfaction
and cost savings.
- I can also offer a more flexible approach than
larger consulting firms, if necessary just working a few
days per month or a few hours per week
Do you ever think about your activities or services and
say to yourself
‘I’d really like to sort out these
problems and make some real improvements’
but don’t have
the time to do it?
This is where I can help.